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APPLICATIONS OPERATIONS

What we do

Our responsibilities include:

  • Monitoring system performance and quality of service
  • Developing system features
  • Supporting process improvement across the university via the functionality of the software
  • Providing user support – ad hoc and planned training sessions
  • Providing access to reports and dashboards
  • Maintaining and expanding the helpdesk knowledgebase, ensuring the content is of high quality, consistent and effective and up to date
  • Gathering feedback from students and users to inform and improve the software.