What we do
Our responsibilities include:
- Monitoring system performance and quality of service
- Developing system features
- Supporting process improvement across the university via the functionality of the software
- Providing user support – ad hoc and planned training sessions
- Providing access to reports and dashboards
- Maintaining and expanding the helpdesk knowledgebase, ensuring the content is of high quality, consistent and effective and up to date
- Gathering feedback from students and users to inform and improve the software.
