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APPLICATIONS OPERATIONS

Guides

E2S Service Desk (Tickets)

New User Ticket Training
E2S New User Guide (read only access)
Assigning Old Student
How to search for an old student on E2S and create a new profile
How to create a student alert
How to create a student alert in a student's 360 profile in E2S
Confidentiality/Invisible Tickets
How to send an SMS
How to send a text/SMS within E2S
E2S Additional Features
Group tickets overview
Templates

E2S Calendar Service

Calendar Feature
Instructions of how to set up and schedule your appointments in E2S
Online rooms
Instructions to create your own online room

Other Guides and SOPS

Users Guide to Chat
Incognito
Incognito Browsing
Student Security Process
Security SOP for student Enquiries via E2S and Chat
Best Practice
Chat Translation
Security Checks Training
Chat Training
Student View - UniHelp Online Portal Guide

Book a Session

Book a training session for existing users of E2S, please click here