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UniHelp Desk

UniHelp Desk LibGuide 2018/19

Beyond MDX

  • In the last year our influence and our research has reached beyond the Institution
  • Director of Student Support & Wellbeing Services from Kings College London toured the UniHelpDesk frontline service in December.
  • The Associate Director, Services Management from University of Arts London visited the UHD in May.
  • UHD provided phone consultation with the Leadership and Management Director at The University of Nottingham regarding best practice in embedding lean methodology into a HE setting.
  • We had a visit by University of West Sussex staff looking at the UHD service delivery.
  • We welcomed a further visit from support staff from Kingston University to observe UHD and CI in practice.
  • Visitors came from Kantar to look at the UHD service delivery and lean methodology in practice.
  • Visitors from Roehampton University also came to look at the UHD service delivery and student support.
  • Staff from Oxford Brookes University visited UniHelp in May and had a tour of the service delivery.

  • The UniHelp Manager attended the UK Lean Summit in Manchester in April 2018 featuring Jim Womack, one of the key innovators of Lean Methodology
  • The UniHelp Manager visited Salford University to share good practice in relation to their student hub and their use of lean.
  • The UniHelp Manager attended the Lean in HE conference in Tromso in Norway
  • A UniHelpDesk Manager visited the University of Bedfordshire to observe their self-service provision
  • A UniHelpDesk Manager visited the Service Desk Institute HE conference at Leeds Beckett University
  • A UniHelpDesk Manager attended the Tableau conference in London
  • A UniHelpDesk Manager attended the “Cloud Adoption for the Public Sector” conference in London
  • A UniHelpDesk Manager contributed to the “Virtual Higher Education Tableau User Group”
  • UniHelpDesk Managers presented "Beyond the Islands" at the LeanHE conference in Mitchigan