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Inter Library Loans: Submit a request

Submitting requests

Requests should be submitted via ClioWeb. Please note that for copyright reasons we are unable to accept requests via email.

  • Click on the link above and you will be asked to login using the same details you use to log into the University network. N.B.Some borrowers have reported problems getting into or using ClioWeb when using Chrome or Safari.  You may prefer to use Firefox/IE instead.

  • If you have not used the system before, you will be asked to register your details – you will still be able to submit your requests.

  • Select the relevant form i.e. Book or Article. Please remember that books will need to be collected from and returned to the library in person. If you are unable to do this, we may be able to arrange a scan of one chapter for you. If this would be useful, please complete the form and put the chapter details in the notes field.

  • If you are requesting an article, you will be asked to read and agree to a copyright declaration before proceeding with your request.

  • Please complete the form giving as much information as possible.

  • If possible, let us know the date after which the item will no longer be of any use to you. This information helps us to make decisions about where to apply and when.

  • If you are requesting a book, let us know whether home/office reading is essential, or if you would be prepared to consult it in the library if a ‘Library Use Only’ loan turns out to be our only option.

  • When the form is completed, we advise you to click on the ‘Check Local Holdings’ button, so the system can check that it isn’t actually in stock at Middlesex.

  • Click on ‘Submit New Request’.

  • If you are in any doubt about any aspect of the form, please contact us.

You've submitted your request - what happens next?

  • You will receive an email to confirm that your request has been submitted and that the Inter-library loans team will be in touch shortly. The email will contain the details of your request.

  • We will open up your request and start searching for appropriate locations.

  • Once the request has been sent you will receive a notification email to your university email address to let you know it has been processed and giving you a reference number to quote, should you wish to query it at any point.  You will also be advised to register with the BL's On Demand service so that you have a username and password ready to log into your document with when it arrives.

  • Please note that you may track your own requests within Clio - click on 'View my Requests'.

  • Charges will be placed on your library record if you are an undergraduate or taught postgraduate student.

    Charges for staff who have exceeded their allocation of free requests (see Inter-Library Loan service rules) will be forwarded to their school.

  • You will be informed via your university email address if there are any delays, or more information is required.

  • Electronic links will be shipped directly to the address you specified on the form. Occasionally, we will be unable to obtain the article electronically and will have to accept a print version. If this happens you will be emailed and asked to collect it or provide a postal address.

  • Books will be sent to the library for you to collect. We will email you when they are ready for collection. Books are on loan for a period of six weeks and you are advised to use them promptly as there is no guarantee that we will be able to renew them.

    To collect Inter-Library Loan items, please go to the Sheppard Library and ring our Library Operations team on 07785 447466 and then wait by the lift on the ground floor. One of them will be with you in 2-5 minutes.