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UniHelp Desk

UniHelp Desk LibGuide 2018/19

Faculty Dashboard

Over the last 12 months UHD have worked in collaboration with Planning, CAPE and the LSS Data Analyst to understand and analyse the types of issues faced by different student groups visit UHD. The aim of this is to review the vast amount of data captured at the HelpDesk and provide insight to allow services and Faculties to investigate the issues their students may be facing at different times of the year.

The below dashboard has been developed using Pro Retention Tickets as the primary source of data. Using student numbers Planning have linked the data to MISIS student records. The grouping of the faculties is as defined on the faculty websites. *The below dashboad shows enquiries recorded with a assigned student number - approaximately 70% of enquires recorded at UHD

Hovering over data will allow you to integrate the data further and drill down into further detail and explore the data. For assistance exploring the data please contact i.ilic@mdx.ac.uk