We are aware that some people experience problems opening and printing documents supplied by the British Library.
They use a delivery system called Adobe Live Cycle/DRM Lite.
If you do experience any problems the first time you try to access a document from the BL, or are just unsure what to do, the following points should help.
If while logging in to your document you get a message saying that you need to be connected to the internet, this suggests you may be using the wrong version of Adobe. Please ensure that you select Adobe Reader, either via the control panel: Documents > pdf > Open With > Adobe Reader, or use the option to change it within the document.
If these suggestions do not give you access to your document, you should phone or email us (or the BL) directly. Please do this as soon as possible, as the link only remains on the BL's server for 30 days. After this time you would need to re-submit your request and pay again (if applicable).
If you need help outside of our office hours, the British Library's customer services team are available on 01937 546060 (08:30am to 19:00pm UK, Mon -Fri). Remember to mention that your document was supplied via Adobe Live Cycle/DRM Lite.
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